Whitchurch Surgery

49 Oving Road, Whitchurch, Aylesbury, Bucks, HP22 4JF

It's Friday 12:01 AMSorry, we're closed


Telephone: 01296 641203

Fax: 01296 640021

Emergencies: 01296 641087

Privacy Policy

1.0 Our core beliefs regarding User Privacy and Data Protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this sites are likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

3.0 Personal Information that this website collects and why we collect it

This websites collect and use personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using the site, to better understand how they find and use the web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies the user to us. GA also records the computer’s IP address which could be used to personally identify the user but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies in the internet browser will stop GA from tracking any part of the visit to pages within the websites.

3.2 Contact forms and email links

Personal data submitted via a contact form or email link is emailed to the Practice but is not held anywhere in Content Management System database or on the server that this website is hosted upon. As this website is protected by SSL (shown by the green padlock in the address bar), the form submission is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. This data is simply used to identify the sender of the respective enquiry and to allow the Practice to reply to the sender if required.

4.0 How we store your personal information

None of the submitted personal information is stored on the websites server as of 20th May 2018.

5.0 About this website’s server

This website is provided by SurgeryWeb and hosted by TMZVPS within a UK data centre located in Maidstone.

Some of the data centre’s more notable security features are as follows:

  • Security: on-site officers, CCTV, key card controls
  • Pre-action fire suppression systems
  • 24-hour data center monitoring
  • 24-hour Operations Support Center
  • Diesel Generators

Full details of TMZVPS’s data centre can be found here.

All traffic (transferral of files) between our website and your browser is encrypted and delivered over HTTPS.

6.0 Our Third Party Data Processors

We use third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. These third parties are based in the USA and are EU-U.S Privacy Shield compliant.

7.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller

The data controller of this website is:

9.0 Data Protection Officer


10.0 Changes to our Privacy Policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

10.1 Change log


Privacy policy instigated


Privacy policy updated to reflect changes of the storage of personal information following theme update version 2.8 which includes tools to prevent form submissions from being stored in the website database.

Update Your Details

Patient Participation Group

Friends & Family Test

  • We would like you to think about your recent experiences of our service.


  • Monday
    08:00 to 13:00 & 14:00 to 18:30
  • Tuesday
    08:00 to 13:00 & 14:00 to 18:30
  • Wednesday
    08:00 to 13:00 & 14:00 to 18:30
  • Thursday
    08:00 to 13:00
    No afternoon appointments - telephone lines are open until 18:00
  • Friday
    08:00 to 13:00 & 14:00 to 18:30
  • Saturday
  • Sunday


  • Monday
    9am - 1pm
  • Tuesday
    9am - 1pm
  • Wednesday
    9am - 1pm
  • Thursday
    9am - 1pm
  • Friday
    9am - 1pm
  • Saturday
  • Sunday