Whitchurch Surgery

49 Oving Road, Whitchurch, Aylesbury, Bucks, HP22 4JF

It's Friday 11:23 AMWe're open

NHS

Telephone: 01296 641203

Fax: 01296 640021

Emergencies: 01296 641087

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GIVING CONSENT TO ALLOW RELATIVES, FRIENDS TO DEAL WITH YOUR MEDICAL RECORDS

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Violence

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

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Patient Participation Group

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Surgery

  • Monday
    08:00 to 13:00 & 14:00 to 18:30
  • Tuesday
    08:00 to 13:00 & 14:00 to 18:30
  • Wednesday
    08:00 to 13:00 & 14:00 to 18:30
  • Thursday
    08:00 to 13:00
    No afternoon appointments - telephone lines are open until 18:00
  • Friday
    08:00 to 13:00 & 14:00 to 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Dispensary

  • Monday
    09.00 - 13.00 & 15.00 - 18.00
  • Tuesday
    09.00 - 13.00 & 15.00 - 18.00
  • Wednesday
    09.00 - 13.00 & 15.00 - 18.00
  • Thursday
    09.00 - 13.00
  • Friday
    09.00 - 13.00 & 15.00 - 18.00
  • Saturday
    CLOSED
  • Sunday
    CLOSED