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Noticeboard

TRAINING AFTERNOONS

The Surgery will be closed from 1.00pm for training on the following days:

2017

TUESDAY 12th SEPTEMBER

WEDNESDAY 11th OCTOBER

THURSDAY 16th NOVEMBER

2018

THURSDAY 11TH JANUARY

TUESDAY 2OTH FEBRUARY

TUESDAY 13TH MARCH

THURSDAY 19TH APRIL

TUESDAY 15TH MAY

WEDNESDAY 13TH JUNE

TUESDAY 10TH JULY

WEDNESDAY 12TH SEPTEMBER

WEDNESDAY 17TH OCTOBER

TUESDAY 13TH NOVEMBER

2019

TUESDAY 15TH JANUARY

WEDNESDAY 13TH FEBRUARY

TUESDAY 12TH MARCH

If you need a doctor urgently between 1.00pm and 6.30pm please contact  01296 850011.

If you need a doctor after 6.30pm please conatct the NHS 111 Service by ringing 111. This service is free from both landlines and mobiles.

Practice Policies

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Violence

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.



 
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