Welcome to Whitchurch Surgery Website
Whitchurch Surgery's aim is to provide a safe enviroment to enable the provision of equal and fair treatment to the practice whole population.
Whitchurch Surgery aim to provide patient centred care within a primary care setting and the scope of our activity includes health education, preventative medicine and the treatment of acute and chronic conditions. We aim to listen to patients concerns carefully and sensitively so that we may help with diagnosis, support, advice and treatment.
All members of the team aim to be approachable and helpful so as to provide access to our services in a timely manner.
We intend to practise in a proficient and skilful manner, seeking advice and support from colleagaues in primary and secondary care where appropriate.
We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. We are a dispensing practice.
Learning About the Merger – Proposed ‘Drop in’ sessions.
We are currently talking to patients about our proposed merger which we hope will happen on the 1 April 2020. The partnership between these surgeries will be known as 3W Health, however the existing surgeries names will remain the same.
We are proud of our practices and the personal care we have maintained over the years and have always been encouraged by the positive feedback and support of our patients. We are planning to unite as one like-minded team and continue to provide high quality care in a way that allows us to thrive in the future, making best use of available resources, developing new services and providing seamless care for all of our patients. We will become more resilient, have a larger pool of staff to draw from, and can work towards bringing services from hospital into the community for the convenience of patients.
Our doctors, practice nurses and other staff will continue to be available to patients under the proposed new arrangements in the same way and in the same premises as they are at present.
If you would like to know more about the proposal to merge please take a look at our websites (addresses below or enquire in the surgery you are visiting)
We are keen to know what you think of our plans and to this end will be holding drop-in mornings on the following Saturdays in October:
5th October Wing, 12th October Norden House, 26th October Whitchurch
These will be run alongside our Saturday flu clinics between 9am and 12 midday.
If you cannot attend the ‘drop ins’ and have any specific queries or concerns, please write to Noel Ratcliffe at Norden House Surgery, Avenue Rd, Winslow, Bucks, MK18 3DW , or email firstname.lastname@example.org
New Dispensary Opening Hours:
As from 1st November 2019 the dispensary will open at 3pm NOT 2pm in the afternoons. Please remember the dispensary is closed on a Thursday afternoon.
Improved Access to GP Appointments
North Of Aylesbury Improved Access
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you:
Up until 8pm from Monday to Friday
From 8am until 1pm on Saturday
From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)
North of Aylesbury Improved Access GP Surgeries
Patients registered with any GP Surgery within the North of Aylesbury locality will be able to access this service via the participating surgeries in their area. In North Aylesbury these surgeries are:
The Swan Practice
Norden House Surgery
FedBucks Improved Access Hubs located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).
All appointments need to be pre-booked, either in advance or on the day.
How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.
This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.
Protecting your Confidentiality
Bucks Fair Processing Notice GP guidance March 2018
Bucks Privacy Notice GP template March 2018
GIVING CONSENT TO ALLOW RELATIVES, FRIENDS TO DEAL WITH YOUR MEDICAL RECORDS
PATIENT CONSENT FORM
Please complete the above Consent Form if you require someone to speak or collect medication or letters from the surgery on your behalf. Please return completed forms to the surgery reception.
PLEASE NOTE WE DO NOTE ACCEPT PATIENTS AGED UNDER 18 YEARS FOR THIS SERVICE
In reponse to NHS England's Patient Online Programme "Improving patient experience" from the 31st Macrh 2016 you will be able to view your medical record online. If you already have access to online services i.e Booking appointments, ordering repeat medication, viewing test results, you may now also see other aspects of your medical record, if you do not wish to have access to your Detail Coded Record, please let the practice know. If you would like access to your medical record please see Patient Access for details on how to request it.
Friends and Family Test
Take our friends and family test here
(Site updated 13/11/2019)